About Us

Personalized Approach

Mountain Metal Worx is a Veteran-owned, family business specializing in custom steel fabrication.  We are inspired by the love of God and the family and friends He has blessed us with. We enjoy the design and the fabrication of all our pieces; but especially those pieces that glorify God and promote his message of salvation to the World,   

Excellence and Professionalism 

We commit to a maintaining a high level of quality in our products, and commit to exceeding the service expectations of our customers in every interaction.

Terms and Conditions 

This section sets forth Mountain Metal Worx Terms and Conditions of sale. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.

Warranty 

The only warranties or guarantees provided by Mountain Metal Worx are expressly set forth in the Mountain Metal Worx Limited Warranty in effect on the date of purchase, which Customer acknowledges has been reviewed. Mountain Metal Worx disclaims all conditions, warranties, and guarantees that are not expressly set forth therein and any implied conditions, warranties, and/or guarantees.

General Terms

Mountain Metal Worx carries many of the products displayed on our website. In some cases, merchandise on our website may be out of stock, or may be discontinued without notice.

Our current manufacturing lead-times average 4-6 weeks from the customer's order date for custom items. This is dependent upon several factors including, but not restricted to: item quantity, item size/weight, location, & current stock levels at the time of purchase.

All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S.

Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Mountain Metal Worx reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mountain Metal Worx will issue a credit to your credit card account in the amount of the charge.

We are proud of our products and may reference material and manufacturing techniques throughout the website. Steel specifications, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size, or other features.

Some of our products have been photographed with electronic equipment. Electronic equipment is not included with product purchase.

The total order amount, including sales tax and shipping and delivery charges, will be charged to your credit card account or deducted from your gift card in full at the time the order is placed.

Sale Items 

Sales item orders cannot be cancelled. Sales items are final sale and may not be returned. No price adjustments are given on or due to prior sales.

Order Cancellations 

We cannot accept order cancellations on any custom-made or custom-cut items past 5 hours after order placement. We cannot accept cancellations on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text. All purchases are made to order, and can not be refunded or cancelled due to time and resources allocated to the fulfillment of that item.

For all other items that have shipped: Find the return policy that applies, below, and follow that procedure.

Warranty Returns 

If your Mountain Metal Worx product is received damaged or develops a manufacturing defect that is covered by the Mountain Metal Worx Limited Warranty, contact the Mountain Metal Worx Service Center that delivered your product or call our Internet Service Center at mountainmetalworx@gmail.com. Our network of service professionals will assist you.

Non-Warranty Returns 

We do not accept returns on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text.

Return Procedure: Items shipped via UPS 
  • You must return the item along with a completed Return Authorization Form via UPS or to your local Design Center within 10 days of receiving the product. Repack the item securely in its original carton.

  • We will not accept returns without a completed Return Authorization Form or items returned more than 10 days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Warranty Returns, above).

  • Your item will be inspected upon return. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.

  • A return handling charge of 15% of the purchase price will be deducted from the refund amount. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods

Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.

Legal

We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us. Certain names, marks, and designs are proprietary and are owned by Mountain Metal Worx. “Mountain Metal Worx” is a registered service mark and trademark of Redline Steel LLC. This website and all its contents are protected under copyright by Mountain Metal Worx with all rights reserved.

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Mountain Metal Worx

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